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Shipping & Delivery Information

Shipping Policy:

Free Ground Shipping and Flat Rate $7 Shipping applies only to customers within the lower 48 states. AK/HI customers are required to use the quoted FedEx rates or call us for a possibly lower USPS rate. Most orders ship the same day or next business day via FedEx Ground or USPS Mail.  When selecting the FREE GROUND SHIPPING or FLAT RATE GROUND SHIPPING $7 shipping methods, a ground carrier of our choice will be used. In most cases, your order will ship via FedEx Ground, USPS First Class Mail (packages weighing up to 13 oz.), or USPS Priority Mail (packages weighing 14 oz. - 3 lbs.).  These shipping methods normally deliver orders within 1-4 business days upon shipment, based upon your distance from our Houston, TX warehouse, and the size/weight of your packages. Ocasionally at our discretion, your order may be shipped via an economy method such as USPS Parcel Select or FedEx Smart Post. These methods are sometimes used to ship orders to rural zip-codes, or zip-codes far from our Houston, TX warehouse. Delivery can range anywhere from 2-9 business days via economy carriers. If you would like to know specifically which shipping method your order will ship by, please call us at 877-722-8646 or email us at sales@foil-pans.com

 In most cases, if an order is received before 3:00pm CST on a business day, it will ship the same day provided the items are in stock. If you have your own FedEx shipping account number, please include the account number you wish to bill in the comments field when placing your order, or call 877-722-8646 to give us that info over the phone.  In some cases, we may choose to substitute an item for an identical item made by a different manufacturer other than what is listed on our website. The substitute item will always be of equal or greater quality. Unlike some of our online competition, we are not a drop-shipper. We stock 99% of all products advertised on our website, and can special order just about any aluminum foil product that is available from the manufacturers that we source from. 

FedEx calculates shipping rates based on 4 criteria:

  • Zip Code:  The further you are from Houston, TX 77036, the higher the shipping rate. The closer you are, the cheaper it becomes.
  • Package Weight:  The heavier your item(s), the higher the shipping cost.
  • Package Dimensions:  Bulkier items such as foam products incur higher shipping costs due to FedEx oversize (OS1, OS2) package rules. For exampe, a foam product may weigh just 10 lbs. but FedEx oversize rules apply due to the box dimensions and it will be rated as a 45 lb. package regardless of actual weight.
  • Residential vs Commercial Address:  Residential addresses (Home/Residential Delivery) are surcharged by FedEx. Shipping rates to commercial or business addresses (FedEx Ground or UPS Ground Commercial) will save you money. FedEx also surcharges to rural addresses.

FedEx makes all these shipping rate calculations in our shopping cart automatically, so whatever FedEx charges us, we charge to the customer. These rate quotes will only apply to you if you select FedEx as a shipping method instead of Free Ground Shipping or Flat Rate $7 Ground Shipping. 

We care greatly about your packages. All orders are profesionally packed, inspected, and sealed with reinforced gummed tape. We even go an extra step further to double-box or shrink wrap all fragile and crushable items suchs as aluminum foil pans at no additional charge. You'll be hard pressed to find another online store that ships with such meticulous care. As a result, damage claims are a extremely rare. 

Notifications:

Shipping notifications will be sent to the email you provided when placing your order with order tracking information and ETA times. 

 Order Cancelations:

Orders can only be cancelled prior to shipment. We must be notified as soon as possible on any order cancelations or order changes. Once an order ships (i.e., tracking number is uploaded to your order), it cannot be recalled or cancelled. Even though a tracking number may not show any current tracking data, it sometimes takes several hours for label scans to update and you may still not see a package in transit even though it has already left our warehouse. For order cancelations post-shipment, you must wait for the order to be delivered, and then contact us to return the item(s). You are responsible for all return shipping costs back to our warehouse, order shipping charges are non-refundable. 

Address Formats:

FedEx will not deliver to PO Boxes, however exceptions can be made. If your order weighs less than 10 lbs, we can ship it via USPS to a PO Box. If a P.O. Box address is provided on orders weighing over 10 lbs, we may contact you to request an alternate, physical street shipping address. If you cannot provide us with one, your order may be cancelled if we determine your order cannot be shipped via USPS. . If your only method of receiving packages is through a PO Box, please call us to place the order so we can provide you with an accurate USPS shipping rate for orders weighing more than 10 lbs. 

Alaska & Hawaii Customers:

We gladly ship to all 50 states and DC. However, FREE GROUND SHIPPING and FLAT RATE $7 GROUND SHIPPING only apply to customers within the lower 48 states. We strongly recommend you call us, as some items and orders may still qualify for Free or Flat Rate shipping to AK/HI.  You will notice that FedEx rates to AK and HI are very high, in many cases significantly higher than the cost of the item(s) being ordered. FedEx rates are beyond our control, we do not profit from shipping. We only charge you, the customer, what it costs us to ship. Many of our products are bulky therefore shipping them is higher. If you are not in any hurry to receive your packages, we strongly recommend using USPS Parcel Post to AK and HI. The delivery time will be approximately 4-6 weeks, but it will save you as much as 70% compared to FedEx rates. USPS Priority is more costly, but packages are normally delivered to AK/HI within 5 business days.To obtain USPS shipping rates to AK/HI, please call customer service at 877-722-8646 or email us at sales@foil-pans.com

Delivery Times:

Based upon your zip code, most orders will be deivered within 2-4 business days of being shipped. However, orders to remote and distant addresses will take longer. Orders shipped to most parts of Texas are delivered in 1 business day. FedEx delivery zones are listed below:

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